Faq

SizeYou is a revolution in measurement procedure, with a professional technology, fast and privacy safe. An App able to extract the measurements of your users and a BackOffice where storing and consulting them. All in one solution.

FAQ - Frequently Asked Questions

Learn everything you need to know about our Anthropometric Measurement solution.
The SizeYou app is optimized for smartphones only. It may also work with other devices on which you can download the app and equipped with verticality sensors (e.g. iPad) but the graphics are not optimized and are not recommended for use.

Professional users: follow the instructions of the password recovery procedure on the App or Backoffice https://www.sizeyou.it/en/backoffice

Consumers: If you have accidentally deleted the app, reinstall it and follow the subscription recovery instructions

For a correct collection of the measurements from the photos, it is necessary for the App to verify the vertical positioning of the smartphone. In some rare cases, some smartphones are not equipped with this sensor. It is therefore necessary to use a different model of smartphone.
The height can not be changed by more than +/- 3 cm because the SizeYou App is strictly personal and can not be used for measuring more individuals.
In case of error, please contact us indicating the user code indicated at the top of the "personal data" page of the App: https://www.sizeyou.it/en/contacts
The stars indicate the quality of the images taken which will be used to calculate the measurements. The process still generates the data but, in case of low quality (one or two stars), it is suggested to repeat the image collection, in order to improve the accuracy of the detection.
The 3D representation is generated only after collecting measurements with image for men. 3D representation for females is under development.